FAQ

AM I ELIGIBLE FOR COMPENSATION?

You can claim compensation for delays, changes, cancellations and overbooking.

The exact eligibility is very detailed so this is just to give you an idea:

  1. AIRLINE / FLIGHT ROUTE
    – Your flight must either be:
    – To or From Israel (Any Airline)
    – To or From anywhere in Europe or UK (any European / UK Airline)
    – From Europe or UK (Any airline)
  2. CIRCUMSTANCE
    – The reason for the delay must not be out of the airlines control such as weather conditions or a strike. Most other reasons are eligible.
  3. HOURS OF DELAY
    – You are entitled to compensation if you were only notified of the delay within 7 days of the flight or the delay was on the day of the flight AND
    – For ELALand other airlines flying to or from ISRAEL
    – Delay of over 8 hours / Cancellation, eligible up to R10 000 ($700)
    – Delay of 3-8 hours, sometimes eligible for a flight discount voucher
    – For EUand UK Carriers
    – Delay of over 3 hours – Eligible for compensation up to R4 000 ($300)
    – Delay of over 3 hours – Eligible for compensation up to R10 000 ($700)

HOW MUST DOES THE SERVICE COST?

Submitting a claim is free. You only pay a success-based commission once we complete a successful claim.

Our commission ranges from 15% – 50% depending on the type of claim (EU Regulation 261 or IL Aviation 2012) and the size of group.

WHY SHOULD I USE SKYCLAIM?

We make it our mission to get your money back after you’ve experienced a flight delay, cancellation or a missed connecting flight.

Our legal aviation experience and knowledge, together with our systems, partners and airline contacts place us in the best position to secure your compensation.

We also take all the legal risk should we need to contract our legal partners to take the claim to court. All at our expense.

WHY CAN'T I CLAIM DIRECTLY FROM THE AIRLINE?

Have you ever tried to deal with an airline directly?!

7 out of 10 customers report that the airline doesn’t pay their compensation or doesn’t even reply. Because of this many passengers feel left alone.

Airlines also have strong legal departments and are often not interested in an individual claim. You would then need to hire a lawyer which will probably land up costing you more than the compensation that you may receive.

Our legal aviation experience and knowledge, together with our systems, partners and airline contacts place us in the best position to secure your compensation.

We also take all the legal risk should we need to contract our legal partners to take the claim to court. All at our expense.

WHICH AIRLINES CAN I CLAIM FROM?

You can claim from ANY Israeli, UK and European Carrier. You can also claim from a non-EU carrier if the flight was delayed within Europe. If your flight carrier is not listed on our claims form, please fill out the contact form and we will get in touch with you

CAN I CLAIM FOR A FLIGHT DELAY THAT WAS A YEAR AGO?

Yes, you can claim up to 2 years back

ARE MISSED CONNECTING FLIGHTS COVERED?

Yes, please contact us to discuss the details

HOW LIKELY AM I TO GET COMPENSATION?

If you are eligible for compensation (see first FAQ above) then we have a very high probability of getting you compensation and we will fight for you right till the end!

HOW LONG WILL IT TAKE FOR ME TO GET MY COMPENSATION?

The process has many variables so we cannot give a precise answer. We try to secure your compensation within 30 – 60 business days but it may take longer.

WHAT HAPPENS IF THE AIRLINE REFUSES TO GIVE COMPENSATION?

If the claim is truly eligible for compensation, we will work together with our legal partners and may even take the airline to court to secure your compensation. Obviously, you will NOT be liable to any fees that we encounter along the way unless we are successful

WHAT IF THE AIRLINE OFFERS ME VOUCHERS OR PAYS ME OUT DIRECTLY?

You are obligated to notify us immediately and our success-based commission would still apply.

HOW DO I GET PAID?

We collect the money on your behalf and will transfer directly into your bank account.

ANY OTHER QUESTIONS? PLEASE USE CONTACT FORM HERE